R778 FAQ — All Your Questions in One Place

No. r778's rules allow each person to hold only one account. Attempting to create multiple accounts may result in all accounts being permanently suspended and any balance being forfeited.

All games become available immediately after email verification and your first deposit. You can start playing within 5 minutes of creating your account. However, KYC verification must be completed before your first withdrawal.

KYC verification is usually completed within 24–48 hours. Clear, high-quality documents can make the process even faster. Please upload clear photos of both sides of your NID or passport.

Log in to your account and click the "Deposit" button. Choose your preferred payment method — mobile banking, e-wallet, or bank transfer. Enter the amount and follow the on-screen instructions. Deposits are usually credited instantly. For more details, Deposit Page See.

The minimum deposit on r778 depends on your chosen payment method. For mobile banking and e-wallets, the minimum is generally BDT 100. The maximum limit varies based on your payment method and account verification level.

Wait 15–30 minutes first. If the deposit still hasn't appeared, contact live chat with a screenshot of the payment or your transaction reference number. Most issues are resolved within 2–4 hours.

r778 does not charge any deposit fees. However, your payment provider — whether mobile banking or a bank — may apply their own transfer charges. This is outside r778's control.

Withdrawal requests are typically processed within 24–72 hours. Mobile banking and e-wallets are generally faster. Completing KYC verification speeds up the process further.

Common reasons a withdrawal may be held up include incomplete KYC verification, unmet bonus wagering requirements, or incorrect payment details. Check the withdrawal status on your account dashboard or contact support.

The minimum withdrawal starts from BDT 500. The maximum limit depends on your payment method and account verification level. VIP accounts are eligible for higher limits.

Once you complete registration and make your first deposit, the welcome bonus is automatically credited to your account. No separate code or request is needed. The bonus is subject to specific wagering requirements before it can be withdrawn.

Wagering means you must bet the bonus amount a set number of times before you can withdraw. For example, a BDT 100 bonus with 20x wagering requires BDT 2,000 in bets. You can track your current progress on the account dashboard.

Yes, every bonus has an expiry period — typically 7 to 30 days. If the wagering requirements are not met within that time, the bonus will be forfeited. Please read the terms carefully after receiving a bonus.

Share your referral code with a friend. When they register using that code and make their first deposit, you'll receive a referral bonus. You can find your referral code in your account settings.

r778 offers hundreds of games including slots, Live Casino, Sports Betting, and bingo. Slots, Sports, Bingo and Betting page for full details. New games are added regularly.

All games on r778 are powered by internationally certified RNG (Random Number Generator) technology, meaning every outcome is completely random and not predetermined. This is regularly audited by independent third-party auditors.

Yes, all games on r778 are fully supported on mobile. Downloading the r778 app gives you an even better experience. Learn more about the app App Page See.

Yes, r778 uses 256-bit SSL encryption to keep all data secure. Your personal and financial information is never sold or shared with any third party. Learn more Privacy Policy Read.

Login PageClick the "Forgot Password?" link. A password reset link will be sent to your registered email. The link is valid for 30 minutes. Be sure to check your spam folder as well.

Change your password immediately and notify the r778 support team via Live Chat. The support team will temporarily lock your account and begin an investigation. Make sure to enable 2-factor authentication.

Contact our support team via Live Chat or email. You can choose a self-exclusion period ranging from 3 months to 5 years. During this time, you will not be able to access your account and no bonus offers will be sent to you. Learn more Responsible Gaming See page.

Log in to your account and go to the "Responsible Gaming" section under Settings. You can set daily, weekly, or monthly deposit limits as well as session time limits. Reducing a limit takes effect immediately; increasing one takes 24 hours.

Never. r778 strictly enforces an 18+ age policy. Age is verified during registration and identity is confirmed through the KYC process. If you suspect a minor is playing, contact support immediately.